At La cremeria, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our mobile application.

1.  Who We Are

We are La cremeria, (“we", “us" or “our"), but usually we just use the name La cremeria.

2. Information We Collect:

   - Personal Information: We may collect personal information such as your name, email address, phone number, and other relevant details when you register an account or use certain features of the app.

   - Usage Data: We may gather information about how you interact with the app, such as the features you use, the pages you visit, and your interactions with content.

3. How We Use Your Information:

   -An overview of the personal data we process and source

Process

In this section, you can find general information about the categories of personal data we process about you. For your understanding, personal data is information that directly identifies you (such as your name or photo picture) or enables us to indirectly identify you (for example, on the basis of a user ID linked with the personal information in your profile).

You will find more detailed information on our processing activities below, in the next section. But our data processing activities on the platform can be summarized by reference the main categories of personal data:

 Profile data (master data)

This includes your name, email address, password, telephone number, country, user ID, language, communication, delivery addresses, interests and age.

Why is this process important?

This data is your master data, which we absolutely need for our services. Without an email address / telephone number and a password, you cannot create a profile. Together with your name, this is your master data. We need your age to ensure that you are not a minor.

This includes your name, delivery address, phone number, order details, order ID, product names and quantities. If you are using our on-demand La cremeria rider service, this will also include the sender’s and recipient’s (if not yourself) names, pickup / delivery address and contact details.

Why is this process important?

In accordance with the principle of data minimization, we only provide our riders, shops and restaurants (as the case may be) with the information that they need from you to prepare and deliver your order and otherwise provide services requested to you.

 Order history data

This includes your order history, selected shops or restaurants (as the case may be), invoices, order ID, comments on orders, information on payment method, delivery address, successful orders and cancelled orders

Why is this process important ?

Each time you place an order, this information will be added to your profile. You can view all this information in your profile at any time. We will use this information to improve our services and optimize the platform for your interests.

This includes your address, postcode, city, country and your device’s longitude and latitude.

Why is this process important?

We need these data to be able to deliver your orders (or enable the restaurant or shop you have ordered from to deliver it to you). We create the longitude and latitude automatically in order to be able to process your delivery address in our other linked systems, such as our Rider app, and to display your address to our riders or riders of restaurants.

Device information and access data

This includes your device ID, device identification, operating system and corresponding version, time of access, configuration settings, IP address and platform interactions such as items added to the cart, and other data obtained through web-trackers.

Why is this process important ?

Each time you access our platform, this information is stored by us for technical reasons. We also use parts of this information to detect suspicious behaviour at an early stage and to protect our platform.

This includes your name, address, telephone number, email address, your ID from any social media (if applicable), content of your customer support requests, response from our customer care teams and images attached.

Why is this process important?

If you contact us, we collect this data because we need to know who we are talking to and what we have been talking about so that we can help you with your reason for contacting us. This also applies if you leave comments on social media on our fan pages. We do not combine this data with your profile data on our platform, but we can still identify you by your social media ID.

 Payment data

This includes your payment method, encrypted,, bank account details, payment method data, payment amount, payment recipient details, refund details and bank receipts.

Why is this process important?

We need this information to initiate your payments and assign them to the orders you have placed. We also need this data to store your payment information for future orders (if you give us your consent to do so).

We gather your personal data from the following sources:

Our website or mobile application

Online or digital form such as Google Forms

Manual forms

Cookies

Phone calls and live chats

Third parties that you have consented and authorized to provide your personal data to us

4. Data Sharing and Disclosure:

   - Service Providers: We may share your information with trusted third-party service providers who assist us in operating the app, conducting business activities, and providing services to you.

   - Legal Requirements: We may disclose your information in response to legal requests, court orders, or other legal processes, or to protect our rights, property, or safety, or the rights, property, or safety of others.

   - Consent: We may share your information with your consent or as otherwise described at the time of collection.

5. Data Security:

   - We implement appropriate security measures to protect your information against unauthorized access, alteration, disclosure, or destruction.

   - Despite our efforts, no data transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

6. Your Choices and Rights:

You have the right to be informed which data we store about you and how we process this data.

We will respond to your correction request as soon as practicable within 24 hours to 3 days.

 

If you notice that stored data is incorrect, you can always ask us to correct it.

We will respond to your correction request as soon as practicable.

You can withdraw your consent to our collection, use and disclosure of your personal data at any time for any or all of the Purposes. Upon receiving your withdrawal request, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. Please note that depending on the nature and scope of your request, we may not be in a position to continue providing our services to you and we shall, in such circumstances, notify you before completing the processing of your request.

If you have requested the deletion of your personal data, but we are legally prevented from immediately deleting it, we will store your data in our archives and retain them for the sole purpose of meeting our legal obligations. However, you will not be able to use our services during this time, as this would require us to de-archive your personal data.

You can ask us to provide you or another data controller with your personal data in a machine-readable format. However, please note that this right only applies to data that we process based on your consent.

You have the right, for reasons arising from your particular situation, to object at any time to any processing of your personal data, which is processed on the basis of our legitimate interests which we will improve our services. If you object, we will no longer process your personal data unless we can prove compelling grounds for the processing that outweigh your interests, rights and freedoms or the processing serves to assert, exercise, or defend against legal claims.

You also have the right to object at any time, without giving any explanations, to the process of your personal data for the purposes of direct marketing.

You can raise a complaint about our processing with the data protection authority in the country of your habitual residence, place of work, or the place where you think a violation of data protection laws has occurred. In the case of cross-border data processing, you can also lodge a complaint with our lead supervisory authority in Germany.

7. Changes to This Policy:

   - We reserve the right to update or modify this Privacy Policy at any time. We will notify you of any changes by posting the revised policy on our website or within the app.

8. Contact Us:

   - If you have any questions or concerns about this Privacy Policy or our data practices, you can contact our officer at any time by sending an email to info@lacremeria.de or calling to our office number 02043 4836961.

By using the La cremeria mobile app, you agree to the collection and use of your information as described in this Privacy Policy.